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ITIL training

ITIL (Information Technology Infrastructure Library) is a framework providing the best practice guidelines to every aspect of end-to-end IT service management. ITIL foundation course is the best course for professionals who want to make a career in IT service management. Participants will have a basic understanding and implementation knowledge of ITIL framework after completing this training and certification course.

ITIL framework is being practiced by almost every organization providing IT services to its clients. The ITIL foundation certified professionals will be able to drive a business towards implementing best practices in IT service management. ITIL foundation course provided by Collabera TACT will empower participants to bring positive change in business, improve customer experience and they will be able to optimize business process.

Concepts of IT service management

  • The efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, roles and processes

The service lifecycle

  • Design, development and utilization of services
  • Utility and warranty
  • Service design and the business
  • IT and the business integration
  • ITIL Service Lifecycle

The five core processes

  • Service strategy
  • Service design
  • Service transition
  • Service operation
  • Continual service improvement

The value of the ITIL service lifecycle

  • Integrating the processes throughout the lifecycle
  • Explaining the objectives and scope for each phase
  • ITIL Core Concepts

Identifying and documenting the services

  • Service portfolio
  • Service catalog
  • Business case
  • Risk
  • Service provider
  • Supplier
  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)

Optimizing the infrastructure

  • Service request
  • Change and release
  • Event, alert and incident
  • Known error and Known Error Database (KEDB)
  • Service Knowledge Management System (SKMS)
  • ITIL Key Principles and Models

Value-creation through services

  • Balancing opposing forces
  • Management information systems and tools

Exploring the importance of people, processes, products and partners

  • Critical success factors
  • Measurement methods and metrics
  • ITIL Processes

Service strategy

  • Service portfolio management
  • Financial management for IT services
  • Business relationship management

Service design

  • Service Level Management (SLM)
  • Design coordination
  • Service catalog management
  • Supplier management
  • Risk assessment and IT service continuity management
  • Defining the scope of information security management
  • Capacity management
  • Availability management

Service transition

  • Business value, asset and configuration management
  • Explaining the objectives of change management
  • Knowledge management
  • Transition planning
  • Release and deployment management

Service operation

  • Process activities of incident and problem management
  • Request fulfillment
  • Stating the purpose of event and access management

Continual service improvement

  • The seven-step improvement process
  • The Deming Cycle (plan, do, check, act)
  • Critical Success Factors (CSF) and KPIs
  • Types of metrics
  • Service Management Functions and Roles

Outlining IT organization functions

  • Service desk function
  • IT operations function
  • Technical management function
  • The application management function

Defining service roles

  • The responsibilities of key roles in service management
  • Process owner
  • Service owner
  • Process manager
  • Process practitioner
  • Recognizing the RACI responsibility model and its role in determining organizational structure
  • How service automation assists with integrating service management processe
  • The efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, roles and processes

Anyone with some experience in IT can attend this training. They can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators. Apart from this there are no prerequisites as to who can attend this training.

The ITIL Foundation examination follows the following structure:
Exam type: 40 Questions, Multiple choices.
Exam Duration: 60 minutes
Exam language: English
Supervised: Yes
Open book: No
Pass score: 65% (26/40)
Marking method: Classic multiple choice- only one option can be correct and will be awarded a mark
Exam mode: Online

Participants need to go through the pre-class reading material provided after the enrolment to attend the online training. There are no pre-requisites to be eligible to appear for the examinations, however, taking up an accredited ITIL foundation training prior to examination is recommended.

All the Participants who have successfully cleared the certification exam will get to know their scores within 7 working days from the date of taking up the exam. The ITIL foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.

After completing the ITIL Foundation Certification, participants can move forward with various levels of ITIL to ultimately get the ITIL Master certification.

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  • $899.00
  • 36 Hours
  • 20 SEATS

    Course Features

    We provide 18 hours of live online training including live POC & assignments.

    It would be live & interactive online session with Industry Veteran Instructor.

    Expert technical team available for query resolution.

    We provide lifetime Learning Management System (LMS) access which you can access from across the globe

    We strive to offer the Best Price to our customers with the guarantee of quality service levels

    Post completion of the course, you will get 35 contact hours certificate which is mandatory to apply for the ITIL assessment.

    Drop us a query

    Collabera TACT, 25 Airport Road,Morristown, New Jersey 07960 Phone: (973)-598-3969 Email: join@collaberatact.com

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